Photo Credit: Mary Elizabeth Armstrong

Success Story - Booking.com

Success Story - Booking.com

Booking.com is a world leading platform for online reservations. Each day, over 1.2 million rooms are reserved on Booking.com. The Booking.com website and apps attract visitors from both the leisure and business sectors worldwide.

A truly international company, Booking.com’s platform is available in more than 40 languages, and represents more than 1.2 million active properties across 225 countries and territories. Known for customer service excellence, Booking.com operates a multi-lingual, problem-solving in-house customer service team that is reachable 24/7. For any company operating on a global stage, access to skilled and diverse talent is a key element of success – and Booking.com discovered that a location in the Toronto Region provides unparalleled access to the most multicultural region in the world.

Toronto Global worked closely with Booking.com’s expansion team to identify and streamline access to the information, contacts and resources that mattered most to support both the company’s decision-making process and ultimate entry into the Toronto market. Booking.com’s decision to establish its global customer service centre in Toronto was strongly influenced by the region’s multicultural, talented and customer-centric workforce, and regional connectivity. In addition to the 200 employees that Booking.com plans to hire in 2017, the company has a goal to employ approximately 600 people at this location in the next four to five years. This is not your average call centre – Booking.com’s beautifully executed, state-of-the-art offices will appeal to people seeking to work with an industry leader that values an inclusive and dynamic work environment and employee development.

“We are thrilled to be opening our new facility in downtown Toronto where we can attract highly skilled talent from one of the most multicultural cities in the world. This year, we aim to hire more than 200 individuals for various operational management roles, as well as front-line customer service executive positions to work with our customers around the world, providing service in a variety of languages, including English, French, Arabic, Mandarin, Brazilian Portuguese and Russian.”

- Robert Ahearn, Regional Director Customer Service, Americas, Booking.com